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State Farm® Insurance Agent Josh Santos

4.5 out of 5 average rating (48 reviews)

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What our customers say about us...

Alexander Mombela

September 14, 2023

5  out of  5 rating by Alexander Mombela
"Had a great experience with Julissa, was very helpful and patient in helping me obtain a quote, great customer service!"

Bruce Wayne

September 11, 2023

5  out of  5 rating by Bruce Wayne
"StateFarm Home & Auto is some of the best insurance you can get. Their policies are usually pretty simple and their claim process is usually pretty smooth. Josh Santos Office is pretty smooth to been with him for years I’d recommend em."

Esmeralda Arriaga

September 8, 2023

5  out of  5 rating by Esmeralda Arriaga
"Great customer service, Julissa was very kind and answered all my questions, recommend her 10/10 !"

Vivian Oronia

August 29, 2023

5  out of  5 rating by Vivian Oronia
"I went in for a quote on life insurance and Julissa was more than helpful on explaining the process/why I needed life insurance. She was very pleasant, highly recommend this office for all your insurance needs!"

Natalie Barragan

August 8, 2023

5  out of  5 rating by Natalie Barragan
"Great customer service . Julissa is extremely helpful & responsive providing insurance options !"

Yadi De La O

August 7, 2023

5  out of  5 rating by Yadi De La O
"The young lady Julissa was very helpful and professional. She was able to answer all my questions in regards to my sons life insurance."

Rubi Garcia

August 2, 2023

5  out of  5 rating by Rubi Garcia
"Pleasant experience! Julissa helped so much with all my question and concerns about life insurance."

Alice Villalva

August 1, 2023

5  out of  5 rating by Alice Villalva
"Julissa kindly helped me find the right insurance for my vehicle and was very patient with me during the process. She also offered me options for life insurance which made me consider this investment for the future."

Treasur Triplett

June 3, 2023

5  out of  5 rating by Treasur Triplett
"Mr.Willis has went beyond and above his job requirements. Very professional and enjoy what he does. I speak very highly about Mr. Willis to family and friends."

Deandre Di

June 2, 2023

5  out of  5 rating by Deandre Di
"Was having trouble with other insurance companies no one really related to what I needed but the guys at State Farm really helped. Thanks for all your hard work Keshon."

Vanessa Gonzalez

June 2, 2023

5  out of  5 rating by Vanessa Gonzalez
"Called in for a quote and spoke with Keshon. He was super helpful and took the time to explain all my coverages & discounts."

David Santa

June 2, 2023

5  out of  5 rating by David Santa
"Keshon is very helpful excellent agent that helped me get all the coverages I needed in very timely matter."

Keshon Willis

June 2, 2023

5  out of  5 rating by Keshon Willis
"Great location, Great agents! & located next to a Starbucks."

Karla Sanmiguel

June 2, 2023

1  out of  5 rating by Karla Sanmiguel
"I agree with all the other bad reviews, the guy Keshon is very rude & ignorant. He was very nice when I initially called to start my policy but now the seldom times I call to ask a question they never answer the phone. They must be at Starbucks like he said he likes to go each day, either way very unprofessional office even the agent Santos doesn't know how to reply to emails. Stay clear of this location"


April 5, 2023

1  out of  5 rating by D BOi
"Worst customer service!!! Can't get them on the phone at any time."

Victoria Castro

February 24, 2023

1  out of  5 rating by Victoria Castro
"This office has the worst customer service. I don't understand how their ratings are so high. The workers here have been giving me the run around for 6 months. They never answer the phone or returned my calls. Axel was suppose to look into a pricing issue I was having with my vehicle policy. Nothing was ever resolved and didn't return my call to explain this to me. I gave up and decided to go with a new company. When I called to cancel my policy, I gave them a specific date I wanted it to be cancelled. The person on the phone tried to argue with me on my renewal date. Called back a few minutes later to tell me I was right. A few days later, I found out they decided to cancel that same day I called to cancel. This is 2 weeks before I asked them to. Called to inquire about this cancelation error but they had no idea what happened. They said they were going to look into it and would call me back. Doubt they will. Wouldn't be surprised if they did it out of spite for canceling my policy. DONT GO HERE. FIND A DIFFERENT OFFICE."

Ricardo Guzman

February 24, 2023

1  out of  5 rating by Ricardo Guzman
"I call to cancel my policy and provided a termination date on which I wanted the policy to end. Policy was cancel two week provider my requested date. Wouldn't recommend this office. The gentleman i spoke to over the phone was lost or inexperienced in customer service and his work also look out for price jump in your policy."

Guadalupe Hernandez

December 9, 2022

5  out of  5 rating by Guadalupe Hernandez
"Keshon is very helpful and confident on what he’s doing. Always kind and has great customer service. He’s someone I can trust with my insurance needs. Like a good neighbor Keshon is there 😊👍🏼"

Tiara Macc

December 8, 2022

5  out of  5 rating by Tiara Macc
"Best insurance company i have ever dealt with . my agent Keshon Willis is definitely a stress reliever and very understanding. Thanks to Josh and his State Family for the service they provide!!!!!!"

Jessica Marquez

December 8, 2022

5  out of  5 rating by Jessica Marquez
"I was looking for insurance and Keshon did great in explaining the coverage and his customer service won me over. I made the switch and I’m so happy I did. Thank you Keshon! 100% recommend!"

Alex G

December 8, 2022

5  out of  5 rating by Alex G
"Keshon has been a great agent with helpful and fast response time! Professional and knowledgeable, 10/10 would recommend this agency"

Diana Mota

December 8, 2022

5  out of  5 rating by Diana Mota
"Keshon helped me with my insurance needs, great customer service he made sure I understood all my coverages definitely recommend!"

Victor Gutierrez

January 11, 2022

5  out of  5 rating by Victor Gutierrez
"Josh santos State Farm has been the best insurance experience I’ve had to date. I’ve been with several companies before but this agency quoted me at a great price and didn’t go changing my price after a few months. I really appreciated Axel’s help in getting me a fair price for my cars and home 😁😁"


January 10, 2022

1  out of  5 rating by rggm9714
"The agent at this office was previously Joann Krajci. Her and her staff were always professional, friendly and overall, very attentive and helpful. Since Joanne's retirement, Josh Santos took over this office. I regret not transferring my policies to another office when Joanne initially retired. I wanted to give this new agent a chance but as of today, I am no longer dealing with them not referring anybody to this location. Avoid this office and find one with knowledgeable, professional, and dependable staff."

Eduardo Reyes

January 3, 2022

1  out of  5 rating by Eduardo Reyes
"Not sure where all these positive reviews are coming from??? I ended up canceling my insurance with them due to the lack of response. It took me a couple of attempts in May to rectify my situation and unfortunately it was not resolved to my satisfaction. Another issue just recently cropped up and trying to get anyone on their phone has been a pure joy (sarcasm)…tried calling the corporate office and had just about the same amount of luck. He took over from my previous agent and it’s been a pure disaster. Hopefully this negative review will get someone to call me back."